Terms of service

About these terms

These terms apply when you use the Ghar Ka Tiffin website at https://gharkatiffin.food or the Ghar Ka Tiffin app to order meals, subscribe to a meal plan or hold one of our lunch boxes. Ghar Ka Tiffin is a home-style kitchen in Chandauli, Uttar Pradesh, India, referred to here as “we” or “us”.

By creating an account or placing an order you agree to these terms, to our privacy policy, our refund and cancellation policy and our lunch box deposit policy. If you do not agree, please do not use the service.

Who can use the service

You must be at least 18 years old, have an Indian mobile number and have a delivery address inside the area we serve. The app checks your address before you order. You may order meals for other people, such as family members, but the account and its payments remain your responsibility.

Your account

You sign in with your mobile number and a one-time code we send by SMS. Keep your phone and the codes to yourself: anything done in your account is treated as done by you. Tell us if you change your number.

We may suspend or close an account that is used for fraud, abuse of our staff, repeated unpaid dues or any unlawful purpose. Money you have already paid for meals that are not delivered is then handled as our refund and cancellation policy says.

Menu, prices and orders

The menu, prices, delivery charges, the lunch box deposit and any offer are shown in the app before you pay, each on its own line. Prices are worked out by our system when you check out. If a price changes before you pay, we show you the new price and charge nothing until you confirm it.

An order is confirmed only when our payment provider tells us it is paid, or, for an order paid in cash, when we accept it. Each day the kitchen cooks a limited number of meals, and dishes depend on fresh ingredients, so we may decline an order. If we do, you are not charged, or you are refunded in full.

Cutoff times

Orders and changes, such as skipping a meal, pausing a plan, adding an extra or choosing a dish, must be made before the cutoff time the app shows for that meal. After the cutoff the kitchen has started preparing the meal and it can no longer be changed in the app.

Meal plans

A plan is a cycle of a set number of delivery days for lunch, dinner or both, paid for in advance. The app shows the days covered and the date the plan is paid until.

You can skip a meal or pause a plan before the cutoff, within the pause limit the app shows. A skipped or paused meal is not lost: the plan is extended by that meal. Days on which the kitchen is closed are added to the end of your plan in the same way.

Where the menu offers a choice, you can choose your dish before the choice closes. If you do not choose, you receive the kitchen’s regular dish for that day.

Before a cycle ends we remind you to pay for the next one. Depending on how long you have been subscribed, a grace period may apply: meals keep coming during it and each one is added to what you owe. If the next cycle is not paid by the end of the grace period, the plan ends.

Delivery

We deliver within the delivery window the app shows for each meal. Times are a guide, and traffic, weather or other events outside our control may cause delays.

Please make sure someone is available to receive the meal. If nobody is, the delivery person may leave the meal at your door, which counts as delivered, or try again later in the same round. A meal that cannot be delivered because nobody was available or the address was wrong is not refunded.

We may close the kitchen on some days, such as festivals. We tell you in advance, and plan meals on those days are moved to the end of your plan.

Lunch boxes

Meals come in our reusable glass lunch boxes, against a refundable deposit. Please hand back the empty box at your next delivery. Our lunch box deposit policy explains how the deposit, returns, damaged boxes and refunds of the deposit work.

Payments

Online payments are handled by our payment partner, Razorpay, by card, UPI, net banking or the other methods it offers. We never see or store your card or UPI details.

Where cash or UPI on delivery is allowed, the amount owed is paid in full to the delivery person or to us, and it is recorded against your account. Anything you owe, such as additional meals or meals delivered during a grace period, must be settled before a new plan or a refund of your deposit.

Cancellations and refunds

Cancelling orders and plans, credit and refunds are covered by our refund and cancellation policy.

Food safety and allergies

Our kitchen is registered with the Food Safety and Standards Authority of India (FSSAI). Our dishes may contain, or be prepared alongside, common allergens such as milk, wheat (gluten), nuts, peanuts, mustard, sesame and soy. If you have an allergy or a dietary need, read the dish details and call us before you order. We cannot guarantee that any dish is free of an allergen.

Our food is cooked fresh for each meal and is best eaten soon after delivery. Once delivered, please keep it covered and eat it within a few hours. We are not responsible for food that is kept or reheated after delivery in a way that makes it unsafe.

Using the service fairly

Please do not place false orders, misuse offers, mistreat our kitchen or delivery staff, or try to interfere with the website, the app or our systems.

Our responsibility

We take care to cook and deliver every meal well. If something goes wrong because of us, our responsibility for an order is limited to the amount you paid for that order. We are not responsible for losses that could not reasonably be foreseen, or for delays and failures caused by events outside our control, such as extreme weather, strikes, road closures, power or network failures, or orders by the authorities.

Nothing in these terms takes away your rights under the Consumer Protection Act, 2019 or any other law that protects you.

Changes to the service and these terms

We may change the menu, prices, delivery area or these terms from time to time. The date at the top of this page shows when they last changed. We tell you about an important change in the app or by SMS before it applies to you. A price change applies to a plan from its next cycle, and the app shows it before you pay.

Law and disputes

These terms are governed by the laws of India. We will first try to settle any disagreement with you directly. If that does not work, the courts at Chandauli, Uttar Pradesh have jurisdiction, without limiting your right to approach a consumer commission.

Dish photos

Some dish photos in the app and on the website are illustrations of the dish from Wikimedia Commons, not photos of the meal we deliver. We are replacing them with photos of our own food. The credits and licences are below.

Rajma Chawal Thali: photo by Sayanilive, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Rajma_Chawal_Rajma_Rice.jpg

Moong Dal Khichdi with Raita: photo by Dolon Prova, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Vegetable_Khichdi_1.jpg

Arhar Dal and Aloo Gobhi Thali: photo by Biswarup Ganguly, CC BY 3.0, cropped, https://creativecommons.org/licenses/by/3.0, from https://commons.wikimedia.org/wiki/File:Aloo_Gobi_Masala_-_Mohali_2016-08-07_8551.JPG

Aloo Paratha with Curd: photo by Sandeep Gupta, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Aloo_paratha_1.JPG

Kadhi Pakora Thali: photo by Mdsmds0, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Kadhi_Pakoda.JPG

Veg Pulao with Boondi Raita: photo by Biswarup Ganguly, CC BY 3.0, cropped, https://creativecommons.org/licenses/by/3.0, from https://commons.wikimedia.org/wiki/File:Veg_Pulao_-_Mohali_2016-08-07_8553.JPG

Dal Fry and Mix Veg Thali: photo by AugustineKajur, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Dal_Tadka-Delhi.jpg

Punjabi Chole Thali: photo by Andy Li, CC0, from https://commons.wikimedia.org/wiki/File:Chana_Masala_-_Mohammed_-_Spice_Of_Life_2024-05-27.jpg

Paneer Butter Masala Thali: photo by K.Sreeram Wiki, CC0, from https://commons.wikimedia.org/wiki/File:Butter_Naan_With_Paneer_Butter_Masala.jpg

Veg Khichdi with Aloo Sabzi: photo by Dkgohil, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Masala_Khichadi.jpg

Achari Paneer Thali: photo by Missmansipants, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Achari_Paneer_with_Methi_Phulka.JPG

Arhar Dal and Bhindi Masala Thali: photo by Monali.mishra, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Bhindi_Masala.jpg

Arhar Dal and Parwal Aloo Thali: photo by Salil Kumar Mukherjee, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Potol_(_pointed_gourd)_Korma.jpg

Chana Dal Lauki Thali: photo by Neha Sonal, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Lauki_and_Chana_Dal_Curry.jpg

Chana Dal and Aloo Matar Thali: photo by Zeel Patel, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Aloo_Matar.JPG

Chana Dal and Kaddu Thali: photo by Mdsmds0, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Pumpkin_Curry_(Kaddu_Ki_Sabzi).JPG

Chana Masala Roti Thali: photo by Nithyasrm, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Channa_masala_picture.JPG

Chole Bhature: photo by Gannu03, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Chole_Bhature_6.jpg

Chole Chawal with Aloo Jeera: photo by Charlie4404, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Chole_Chawal_(Indian_delicacy).jpg

Chole Rice Bowl: photo by Prarthita Jain, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Chole_Chawal.jpg

Dal Fry and Beans Aloo Thali: photo by ASNANDHAKUMAR, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Carrot,_beans_poriyal.jpg

Dal Makhani Thali: photo by Barry Pousman from New York, NY, CC BY 2.0, cropped, https://creativecommons.org/licenses/by/2.0, from https://commons.wikimedia.org/wiki/File:Dal_Makhani_along_with_Naan.jpg

Dal Palak Thali: photo by P1898, CC BY 4.0, cropped, https://creativecommons.org/licenses/by/4.0, from https://commons.wikimedia.org/wiki/File:Dal_palak_casserole.jpg

Dal Tadka and Baingan Aloo Thali: photo by Celestial Pari, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Aloo_aur_Baingan_ki_sabzi.jpg

Dal Tadka and Matar Aloo Thali: photo by Daderot, CC0, cropped, http://creativecommons.org/publicdomain/zero/1.0/deed.en, from https://commons.wikimedia.org/wiki/File:Aloo_matar_1_-_Massachusetts.jpg

Gobi Paratha with Curd: photo by Nithyasrm, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Picture_of_tasty_Gobi_paratha.JPG

Gujarati Kadhi Thali: photo by Brihaspati, CC0, cropped, http://creativecommons.org/publicdomain/zero/1.0/deed.en, from https://commons.wikimedia.org/wiki/File:Gujarati_Thali_with_Rotlo,_Kadhi,_Olo,_Gol.jpg

Jeera Rice and Dal Tadka: photo by Sonia Goyal Jaipur, CC BY-SA 2.0, cropped, https://creativecommons.org/licenses/by-sa/2.0, from https://commons.wikimedia.org/wiki/File:Jeera_Rice_Recipe_-_A_Main_Course_Recipe_From_Indian_Cuisine_By_Sonia_Goyal.jpg

Kadai Paneer Thali: photo by YKanchan07, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Kadai_paneer_with_garlic_naan.jpg

Kala Chana Thali: photo by Yugaljoshi, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Chana-masala_3.jpg

Lauki Chana Dal and Raita Thali: photo by Raunaq Afroz, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Lauki_daal_wali,_at_home_,_Uttar_Pradesh.jpg

Lemon Rice with Curd: photo by Ganesh Gore, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Lemon_Rice_in_Kerala.jpg

Masala Rice with Boondi Raita: photo by Ravi Dwivedi, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Boondi_Raita.jpg

Masala Veg Khichdi with Curd: photo by Dkgohil, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Masala_Khichadi.jpg

Masoor Dal and Aloo Palak Thali: photo by CNEcija12345, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Aloo_Palak_potato.jpg

Masoor Dal and Cabbage Peas Thali: photo by Biswarup Ganguly, CC BY 3.0, cropped, https://creativecommons.org/licenses/by/3.0, from https://commons.wikimedia.org/wiki/File:Cabbage_with_Potatoes_Curry_-_Kolkata_2011-03-05_1911.JPG

Masoor Dal and Seasonal Sabzi Thali: photo by Wrik Bhadra, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Split_red_lentils_with_jackfruit_seed.jpg

Matar Paneer Thali: photo by Mdsmds0, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Matar-Paneer.JPG

Matar Pulao with Curd: photo by Biswarup Ganguly, CC BY 3.0, cropped, https://creativecommons.org/licenses/by/3.0, from https://commons.wikimedia.org/wiki/File:Matar_Pulao_-_Mohali_2016-08-06_8222.JPG

Moong Dal and Aloo Jeera Thali: photo by Gaurav Dhwaj Khadka, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Jeera_aloo.jpg

Moong Dal and Lauki Thali: photo by Miansari66, CC0, cropped, http://creativecommons.org/publicdomain/zero/1.0/deed.en, from https://commons.wikimedia.org/wiki/File:Sabut_Moong_Dal_Tadka_(Tarka).JPG

Moong Dal and Tori Thali: photo by AugustineKajur, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Dal_Tadka-Delhi.jpg

Palak Paneer Thali: photo by Lopanayak, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Palakpaneer_Rayagada_Odisha_0009.jpg

Paneer Bhurji Thali: photo by Status 401, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Homemade_Paneer_Bhurji_cooked_in_pan_India.jpg

Paneer Do Pyaza Thali: photo by Prads2189, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Paneer_Do-Pyaza.jpg

Paneer Lababdar Thali: photo by Biswarup Ganguly, CC BY 3.0, cropped, https://creativecommons.org/licenses/by/3.0, from https://commons.wikimedia.org/wiki/File:Aloo_Gobi_And_Paneer_Lababdar_-_The_Indismart_Hotel_-_Salt_Lake_City_-_Kolkata_2023-09-10_5206.jpg

Pav Bhaji: photo by Solowomanwalks, CC BY-SA 3.0, cropped, https://creativecommons.org/licenses/by-sa/3.0, from https://commons.wikimedia.org/wiki/File:Pav_bhaji_SWW.jpg

Poori with Kala Chana and Aloo: photo by Ask27, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Puri_Bhajji_in_Mumbai_Restaurant.JPG

Punjabi Kadhi Thali: photo by SwingingUvula, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Punjabi-style_kadhi.JPG

Rajma Jeera Rice: photo by Shreya151994, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Rajma_Chawal_by_Rama_Bhave.jpg

Sattu Paratha with Aloo Tamatar: photo by Samar Fatma, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Sattu_Paratha.jpg

Shahi Paneer Thali: photo by Nithyasrm, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Shahi_paneer_picture.JPG

Sunday Special Thali: photo by Rajeeb Dutta, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:North_Indian_Vegetarian_Thali-MB51.jpg

Veg Fried Rice with Manchurian: photo by PallaviKhale, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Hakka_Noodles,_Veg_Manchurian_PK009.jpg

Veg Tahri with Curd: photo by Miansari66, CC0, cropped, http://creativecommons.org/publicdomain/zero/1.0/deed.en, from https://commons.wikimedia.org/wiki/File:Tehri_With_Kachumbar_Salad.JPG

White Chana Masala Thali: photo by Andy Li, CC0, cropped, http://creativecommons.org/publicdomain/zero/1.0/deed.en, from https://commons.wikimedia.org/wiki/File:Chana_Masala_-_Mohammed_-_Spice_Of_Life_2024-05-27.jpg

Aloo Paratha (add-on): photo by Gannu03, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Aloo_Paratha_(96238).jpg

Boondi Raita (add-on): photo by Shikhagzp, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Raita_Bhojpuri_Lucknow_Uttar_Pradesh_India.jpg

Extra Dal (add-on): photo by RekhaY07, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Dal_tadka_with_hot_chilli.jpg

Extra Jeera Rice (add-on): photo by Marajozkee, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Jeera_rice.jpg

Extra Phulkas (2) (add-on): photo by Gaurav Dhwaj Khadka, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Chapati_1.jpg

Extra Phulkas (4) (add-on): photo by HridoyKundu, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Ruti_(রুটি).jpg

Extra Rajma or Chole (add-on): photo by Gaurav Nemade, CC BY-SA 2.0, cropped, https://creativecommons.org/licenses/by-sa/2.0, from https://commons.wikimedia.org/wiki/File:Rajma_Masala_(32081557778).jpg

Extra Salad (add-on): photo by Miansari66, CC0, cropped, http://creativecommons.org/publicdomain/zero/1.0/deed.en, from https://commons.wikimedia.org/wiki/File:Kachumber_Salad.JPG

Extra Seasonal Sabzi (add-on): photo by Dolon Prova, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Mixed_vegetable_curry_2.jpg

Extra Steamed Rice (add-on): photo by Ocdp, CC0, cropped, http://creativecommons.org/publicdomain/zero/1.0/deed.en, from https://commons.wikimedia.org/wiki/File:Meshi_001.jpg

Green Chutney (add-on): photo by Sanyabolia, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Green_Chutney.jpg

Kheer (add-on): photo by stu spivack, CC BY-SA 2.0, cropped, https://creativecommons.org/licenses/by-sa/2.0, from https://commons.wikimedia.org/wiki/File:Kheer.jpg

Masala Chaas (add-on): photo by Rayraider, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Chaach.JPG

Nimbu Pani (add-on): photo by Prasad SR, CC BY-SA 3.0, cropped, https://creativecommons.org/licenses/by-sa/3.0, from https://commons.wikimedia.org/wiki/File:Indian_Food_snacks_prasad-107.jpg

Paneer Bhurji (add-on): photo by Maskaravivek, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Homemade_Paneer_Bhurji.jpg

Plain Curd (add-on): photo by 5boi38, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Plain_Curd_Rice.jpg

Roasted Papad (add-on): photo by Windell H. Oskay, CC BY 2.5, cropped, https://creativecommons.org/licenses/by/2.5, from https://commons.wikimedia.org/wiki/File:Stack_of_papadums.jpg

Suji Halwa (add-on): photo by Mdsmds0, CC BY-SA 4.0, cropped, https://creativecommons.org/licenses/by-sa/4.0, from https://commons.wikimedia.org/wiki/File:Sooji_Halwa_(Semolina_Pudding).JPG

Contact and complaints

For a question or a complaint, call or WhatsApp us on +919219164448 or write to support@gharkatiffin.in. Our grievance officer can be reached at the same number and address. We acknowledge a complaint within 48 hours and aim to resolve it within one month.