Last updated Tue, 6 Oct
In short
A meal can be changed or skipped before its cutoff time. A cancelled plan gives you credit for unused meals, not money. If we cannot deliver a meal you paid for, or something is wrong with it because of us, we make it right. Refunds go back to the way you paid.
One-time orders
To cancel a one-time order, call or WhatsApp us on +919219164448 before the order’s cutoff time. We cancel it and refund the food money in full. After the cutoff the meal is being cooked and cannot be cancelled.
If you paid a lunch box deposit with the order, the deposit is not refunded with the cancellation. It stays on your account and you can claim it back as our lunch box deposit policy explains.
Skipping or pausing a plan meal
You can skip a meal or pause a plan in the app before the cutoff time. The meal is not refunded; the plan is extended by that meal instead. If you had paid for extras with a skipped meal, their price becomes credit on your account.
Cancelling a plan
To cancel a plan before its cycle ends, contact us. The paid meals you have not received are turned into credit on your account, not money. The share of unused meals you receive as credit depends on how early in the cycle you cancel; the tiers are set by us, and we show you the exact credit before the cancellation is confirmed.
Credit can be spent in the app on the purchases the app shows it can pay for, such as extras and additional meals. Credit does not expire unless we tell you otherwise in advance. Credit is never paid out as money, including when you close your account. A cycle that has not yet been paid for cannot be cancelled for credit; what is owed for it must be settled.
When we cannot deliver, or something is wrong
If we cancel a meal you paid for, cannot deliver it because of us, or deliver the wrong meal or a meal that is spoiled or damaged, tell us on the same day, with a photo if you can. We will refund that meal, deliver it again or give you credit, as you prefer.
A meal that could not be delivered because nobody was available, the address was wrong or the meal was refused is not refunded. A meal left at your door at your request counts as delivered.
Payments that fail
If money leaves your account but the order is not confirmed, or a payment arrives after an order has lapsed, the amount is refunded to you automatically. You do not need to ask.
How and when refunds are paid
A refund of an online payment goes back to the same card, UPI account or bank account through Razorpay. After we send it, banks usually take 5 to 7 working days to show it. A payment made in cash or by UPI to us is paid back by UPI or in cash. We send you a message when a refund is paid, and you can follow it under Payments in the app.
Lunch box deposit
The lunch box deposit is refunded separately, as our lunch box deposit policy explains.
Contact
For a cancellation, a problem with a meal or a question about a refund, call or WhatsApp +919219164448 or write to support@gharkatiffin.in.