Last updated Tue, 6 Oct
Why there is a deposit
We deliver our meals in reusable glass lunch boxes instead of throwaway plastic. A refundable deposit lets us lend you a box and keeps the boxes coming back.
How much you pay
The deposit is shown at checkout as its own line, separate from the price of the food. You hold one lunch box at a time, whether you take lunch, dinner or both, and you pay the deposit for it once. You are not charged again for a box your deposit already covers, and additional meals carry no deposit. Credit cannot be used to pay the deposit.
How the boxes go round
Each delivery comes in a fresh box. Please rinse the empty box and hand it back to the delivery person at your next delivery; they record it in their app. You can see the boxes you hold under Lunch boxes in the app.
If a box is not returned after the number of deliveries the app shows, we send you a reminder.
Lost or damaged boxes
If a box is lost, broken or badly damaged, please tell us. A fixed charge per box, set by us and shown in the app, is taken from your deposit when the deposit is refunded. Normal wear and small scratches are not charged. The charge is never more than your deposit.
Getting your deposit back
You can ask for your deposit back under Lunch boxes in the app when no plan is running, no paid order is still to be delivered and every box has been returned. We check the boxes and approve the refund, less any charge for lost or damaged boxes, which is shown as its own line.
A deposit paid online goes back to the same payment method through Razorpay; banks usually take 5 to 7 working days after we send it. A deposit paid in cash or by UPI to us is paid back by UPI or in cash. We send you a message when it is paid.
A deposit kept after a cancelled order is claimed back the same way. The deposit earns no interest.
Contact
For anything about lunch boxes or your deposit, call or WhatsApp +919219164448 or write to support@gharkatiffin.in.